Product Warranty & Notice

Manufacturer's Warranties: For details on the manufacturer's warranty for any product sold on OriginsofHome.com, please use the following options:

• Contact the Manufacturer Directly: Get detailed and specific information regarding the warranty for their products.
• Visit the Manufacturer’s Website: Access the most current warranty information available online.
• Email Our Customer Service: Send a message to support@originsofhome.com with the product name, model or style (if applicable), and the URL of the product detail page. We are ready to assist with all your warranty inquiries.

Manufacturer warranties may vary based on product use, purchase location, and the source from which the product was purchased. It is advisable to review the warranty details carefully and contact the manufacturer directly for precise information.

Product Recalls

At Origins of Home, your safety is our priority. We diligently monitor products and stay informed about recalls to ensure that every item we offer meets the highest safety standards.

How We Handle Recalls:

• Proactive Monitoring: We keep a close eye on all products through regular checks and collaboration with manufacturers. If there's a safety issue or a recall, we act swiftly.
• Immediate Action: Upon learning of a recall, we stop sales of the affected product immediately. We also quarantine any related stock in our warehouses to prevent further distribution.
• Communication is Key: We notify customers who have purchased recalled items as soon as possible. This includes detailed information on the nature of the recall and steps for a refund or replacement.
• Continuous Updates: We maintain ongoing communication with manufacturers and safety organizations to receive updates as they happen, ensuring we can act quickly and keep our customers informed.

If You Have Questions:

• Reach Out to Us: If you suspect a product you purchased may be unsafe or subject to a recall, do not hesitate to contact us. We are here to address any concerns and guide you through the process of securing a replacement or refund.
• Stay Informed: For the latest information on product recalls, we encourage you to regularly check the following external sites:
  • Recalls.gov - A hub for U.S. government recalls.
  • US Consumer Product Safety Commission (CPSC) - Safety alerts and product recall notices.
  • National Highway Traffic Safety Administration (NHTSA) - Recalls on vehicles and vehicle equipment.

We understand that product recalls can be concerning. At Origins of Home, we strive to handle these situations with your safety and satisfaction as our top priorities, ensuring a smooth and secure resolution.

About Proposition 65:

Noticed those Proposition 65 warnings? They’re all about staying informed on California’s standards for a happy, healthy home. If you spot them on an item's box or manual and need a little translation, our team is here to help.

• Why only certain products? This doesn't apply to all items. Think of P65 notices as friendly reminders that pop up for certain ingredients above California's very cautious guidelines. They're there to inform, not alarm.
• Are these products safe? Yes. Absolutely. If they weren't, they wouldn't make it to your door. We adhere to strict safety standards and value transparency. 
• What if my product has a warning? Just stick to the usual use, and you’re golden. The products are designed for their purpose, not as improvised snacks, so no BBQ sauce required for that office chair—just your comfort.
• Where can I learn more? For more information drop us an email, take a gander at the product’s packaging, or dive into the California Proposition 65 Information Page for the full story.

Feel free to reach out to us should you have any questions. 

And remember, we’re not just here to sell you stuff—we’re here to make sure you feel good about your home. Your peace of mind is what turns a house into a habitat. So if you’re ever unsure or just need to chat, give us a shout. We’re in this together, after all.

Mon - Fri: 8:00 AM - 8:00 PM | Sat: 9:00 AM - 8:00 PM | Sun: 9:00 AM - 6:00 PM. All Times Pacific.