FAQ

Frequently Asked Questions at Origins of Home

• Who is Origins of Home? We’re dedicated to helping you create your dream living spaces with an extensive selection of furniture and lighting. Discover "Your Home for All Things Home" with us.
• Authorized Dealer? Absolutely. We're authorized sellers for a multitude of premium brands, detailed on our site.

Privacy

• Privacy Policy? Your privacy is paramount. For an in-depth explanation, visit our Privacy section.

Before Ordering

• Pre-Order Checklist? Confirm the dimensions of your chosen furniture fit your space. Specs and sizes are critical; we're here to assist with any inquiries.
• Other Considerations? Review item specifications thoroughly and reach out for any clarifications before purchase.

Shipping & Delivery

• Shipping Charges? We're pleased to offer free curbside shipping on all within the continental U.S.
• Order Tracking? Yes, tracking details are provided after dispatch. If not received within 5 business days, contact support@originsofhome.com.
• Post-Order Process? A confirmation email is sent post-order, and if in stock, items ship within 5 business days.
• Delays Explained? Supply chain issues may cause delays. We'll keep you informed on any date changes.
• Shipping Time Guarantee? Delivery times are estimates; we recommend considering potential delays for time-sensitive orders.

Returns

• Return Policy? Hassle Free Returns: Enjoy a seamless and hassle-free shopping experience with our 14-day return policy at Origins of Home. We make it easy for you to initiate returns, ensuring your satisfaction with every purchase. For full details on how to start your return, visit our Return Policy. 
• Return Procedure? Returns require approval and may incur a restocking fee. Please email us for a return reference number.
• Damaged Orders? We'll arrange for part replacements or redelivery if necessary.
• Return Policy Details? Find our comprehensive Shipping & Return Policy at the site's footer.

Order Cancellation

• Cancellation Policy? Immediate contact is essential for order modifications or cancellations. As long as we haven't shipped out your order we can still cancel it for you.
• Refused Deliveries? Refusing a package incurs a restocking fee and shipping costs.

Post-Purchase Steps

• What’s Next? Upon order placement, you'll receive a confirmation and billing details to initiate shipping.
• Shipping Timelines? In Stock Items ship within 5 business days, with a tracking number following dispatch.
• Received Order Actions? Inspect and report any damages immediately for carrier accountability.

Additional Questions:

• Custom Orders and Price Matching? Contact us for eligibility and procedures.
• Product Availability and Backorders? Get the latest updates on stock and exclusive deals.
• Warranty and Service Claims? We facilitate warranty services for our products; reach out for assistance.

For any other questions or personalized assistance, please visit our Contact Us page or email support@originsofhome.com.